1.0 Information about You.
We gather your personal information to provide you with information about products and services we can deliver to you. For all products and services we need your name, address, date of birth, contact details.
2.0 How we Collect Information
We obtain personal information:
· Directly from you by observing how you use our products and services.
· From data collected via our online form on our website
· Our social media accounts e g, Linkedin or Twitter (see para 7.0)
· Corresponding with us by phone, email or otherwise
· From other organisations such as credit reference agencies and similar.
3.0 What we do with your Personal Information
· Add your personal information to our database.
· Carry out market research and analysis
· Market our services to you
· We will keep your Personal Information up to date and accurate.
· You have the right to request access to your Personal Information, to have it removed or rectified.
· We will send you our Newsletter to provide information that may be relevant to you or your business.
4.0 Your Privacy Rights
· We shall not use or provide your Personal Information to any third party without your written consent.
· We shall not transfer your information outside the UK without your consent.
5.0 Keeping you up to date
We will communicate with you about products and services using contact details you have given us by post, email, text message and all other social media now or hereafter to be invented.
You are free to join and follow whoever you chose and if you follow us you will have given consent for us to retain your Personal Information and market and promote to you but you can withdraw your consent at any time.
8.0 Legitimate Interests.
We shall keep a record of any legitimate interests assessment undertaken by us. That means even where we have no consent, we may maintain a record of your data, for example pursuant to a legal obligation or protection of your vital interests.
9.0 Existing Data on Individuals
Explicit consent is required relating to existing data held. If consent already exists, it will have to be reobtained if the data is going to be kept or used.
10.0 Individual Rights:
you have the right to:
· be informed about the collection and use of personal data.
· request to know what data we hold about you.
· review your contact information and ask for it to be edited
· rectification if any information held is inaccurate
· require removal from our database and that has to be done within one month of receipt of the request.
· object to the use of your Personal Information for services such as direct marketing and if such a request is received, that service must cease.
11.0 Data Breaches
· Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls in an effort to ensure that it remains secure
· Our website may contain links to other websites run by other organisations. This policy does not apply to those other websites so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.
· In the event of a data breach, if your freedom or rights may be impacted or a breach of duty is likely to have a significant detrimental effect on you, we will inform you and notify the Information Commissioners Office (ICO).
12.0 Request for Consent.
· When we forward to you our Transaction Memorandum for signature at the outset of a case, you will be asked to consent to receive electronic information from us including our quarterly newsletter invitations to programmes and events as well as other updating marketing material, updates and other notifications by electronic media.
· We would like to continue providing accurate and tailored communications to fit your needs.
· We will only share your information with third party parties where you have indicated that you are happy for us to do so unless there is a legal requirement or obligation where we would have to share information without your consent
· You may withdraw your consent at any time by contacting us.
13.0 Third Party Rights
14.0 Your Rights
· You have a number of rights in relation to your personal information under data protection law.
· Accessing your personal information
· Under data protection laws you have a legal right to ask to see a copy of the personal information that we hold about you.
· We may not provide you with a copy of your personal information if this concerns other individuals or if we have another lawful reason to withhold that information.
· There are circumstances by statute where we are obliged to provide information about you to Governmental authorities and we are prevented from disclosing that to you.
· Erasing your personal information or restricting its processing
· You may ask for your personal information to be removed from our systems by emailing or writing to us. Unless there is a reason that the law requires us to retain your personal information for longer, we will comply with your request.
· You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use or an investigation is pending or you require us to keep it in connection with legal proceedings. In these situations we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
· Transferring your personal information in a structured data file (‘data portability’)
· Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with a contract we’ve entered into with you under the terms of the Transaction Memorandum, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically
· Complaining to the UK data protection regulator
We’d like to be able to resolve all your concerns, and we hope that we can do so. Where we haven’t been able to do this, you have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details: https://ico.org.uk.
15.0 Changes to this policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website. We recommend you regularly check for changes and review this policy whenever you visit our website. If you do not agree with any aspect of the updated policy you must immediately notify us and cease using our services.
Policy Reviewed August 2023